FAQ

Where do you ship?

We ship to supported U.S. addresses. Enter your address at checkout to check available shipping options. We do not currently offer international delivery.

How long does delivery take?

Processing normally takes 1–2 business days. Standard carrier transit is estimated at 5–8 business days after shipment. The combined usual estimate is 6–10 business days. Weekends and U.S. federal holidays are excluded.

How much is shipping?

Standard shipping is $5.00 for merchandise subtotals below $50.00 and free for subtotals of $50.00 or more, calculated after discounts and before tax or shipping.

Can I track my order?

We provide tracking information when your order ships.

Do you accept returns and exchanges?

Yes. Request an eligible return or exchange within 30 calendar days after delivery. We provide prepaid return shipping for approved returns and cover shipment of approved replacements. No restocking fee applies. See our Return, Refund & Exchange Policy for conditions.

How long does a refund take?

After receiving and inspecting an eligible return, we initiate an approved refund to your original payment method within 10 business days. Bank posting time varies.

Can I cancel or change an order?

Contact us immediately. If the order has not shipped and can still be stopped, we can cancel it for a full refund or help update it. Once shipped, changes may not be possible and the return policy applies.

Are items shown in lifestyle photos included?

Only items expressly listed as included are supplied. Food, spice jars, dishes, and other styling props are not included unless the listing says otherwise.

How do I contact you?

Email support@culinavelle.com or call +1 (860) 550-4278. Customer service operates Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time, excluding U.S. federal holidays.